Practical Action Learning

Enlightened Leadership: Table of Contents

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Enlightened Leadership

Best Practice Guidelines and Timesaving Tools for Easily Implementing Learning Organizations

by Alan Thomas and Ralph LoVuolo
with Jeanne Hillson

	Preface	ix
	Acknowledgments	xi
	Overview	1
Part I	The Concise Guide to Innovative Management	9
Chapter 1	Creating the Means for Growth	11
	Transformational Leadership	12
	Innovative Management	13
	Collaborative Participation	14
Self-Analysis:	Assessing Your Business Style	15
	Personal Strengths and Weaknesses	16
Model:	Composite View of Your Business Style	17
Model:	How Business Styles Can Appear to Others	18
	Intellectual Honesty	18
	The Most Common Fatal Errors	19
	Openness	21
Behavioral Norms:	Fifteen Principles of Innovative Management	22
Chapter 2	Growth Stages	25
	Putting Growth Stage Theory to Practical Use	25
Model:	The Entrepreneurial Spirit in Transition	26
	Organizational Efficiency (Teamwork)	29
Chapter 3	Delegation and Empowerment	31
	Ineffective Delegation	31
	Effective Delegation	33
	Encourage Independent Thinking	34
Model:	"Monkeys should be fed or shot."	35
	Empowerment	36
Chapter 4	Transformational Learning	37
	The New Psychological Contract	38
	Planning and Learning	38
	Tools for Systems Thinking and Innovation	40
Model:	The Four Basic Types of Management Tools	42
	Continuous Learning and Improvement	43
Model:	Creating a Climate of Learning	46
	Team Building	47
	Adaptation	48
	Management Control	51
Chapter 5	Team Planning and Learning	55
	Tactical Planning and Flexibility	55
	Team Planning and Learning In Action	58
	Creative Problem Solving and Consensus Building	63
Models:	Definitions	65
Chapter 6	Customer Value Creation	69
	Sources of Competitive Pressure	69
	Achieving a Competitive Advantage	71
	Sustaining a Competitive Advantage	75
	Successful Competition Summarized	78
Chapter 7	Contribution Recognition and Rewards	79
	Performance Management	79
	Contribution Recognition	83
	Competency Development	86
	Contribution-Related Pay	89
Models:	Major Types of Contribution-Related Pay	90
Part II	The Business Knowledge Navigator	93
Section 1	Shirtsleeve Competitive Analysis	95
	How to Use the Competitive Analysis	95
	Non-controllable Factors	98
	The Overall Direction of the Economy	98
	Government Regulations	99
	Community Affairs	100
	The Underlying Industry Characteristics	101
	Customers...what business are we in?	103
	Suppliers	105
	Competitors	106
Section 2	Organizational Diagnosis	109
	Management & Organizational Effectiveness	109
	Communication	113
	Human Resource Management Practices	116
	Knowledge Management	120
Section 3	Key Marketing And Sales Factors	123
	Market Research	123
Model:	Phases of Marketing Research Program	125
	Product Review and Development	126
Model:	Phase Review Process	127
	Merchandising	128
	Advertising	129
	Personal Selling	130
Model:	Maximizing Sales Activities	131
	Distribution	133
Section 4	Key Customer Service Factors	135
	Service Quality	135
	Service Delivery	137
	Productivity	142
Section 5	Key Production and Operations Factors	145
	Facilities and Equipment	146
	Plant Operations	148
	Product Quality	148
	Production Planning and Control	149
	Labor Cost Control	151
	Purchasing	152
	Inventory Control	153
Section 6	Key Financial & Information Management Factors	155
	Financial Controls	155
Performance Measures:	Early Warning Indicators	157
	Accounting Controls and Procedures	158
	Information Management	160
	Business Security Precautions	163
Section 7	Multi-location, Retail Businesses	165
	Store Planning	165
	Buying Activities	170
	Merchandise Planning and Control Systems	172
	Retail Security Precautions	175
Appendix I	Usage with Collaborative Software Suites	179
Appendix II	The Expectancy Model Of Motivation	181
	Index	185